The Influence of Perceived Organizational Support and Organizational Commitment on Organizational Citizenship Behavior at Perumda Air Minum Tirta Khatulistiwa, Customer Service Division Region 2 West–City, Pontianak City
DOI:
https://doi.org/10.55927/ijbae.v5i3.42Keywords:
Perceived Organizational Support, Organizational Commitment, Organizational Citizenship Behavior.Abstract
The objective of this study is to examine the influence of Perceived Organizational Support and Organizational Commitment on Organizational Citizenship Behavior (OCB) among the employees of Perumda Air Minum Tirta Khatulistiwa Customer Service Division Region 2 West–City, Pontianak. The study employed an associative method with a quantitative approach involving 54 participants using a saturated sampling technique. Multiple linear regression was implemented in SPSS to execute data analysis. The findings indicated that both Perceived Organizational Support and Organizational Commitment had a substantial impact on OCB. Organizational Commitment had a substantial and favorable impact on OCB, while Perceived Organizational Support did not have a significant influence. The correlation coefficient was 0.685, indicating a substantial correlation. The independent variables were able to account for 46.9% of OCB, as evidenced by the coefficient of determination of 0.469.
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